tl;dr

👩‍💻 You’ll be the first support hire at Jitter, delivering and scaling a world-class customer experience, creating documentation and video guides, and contributing to the product roadmap

💰 55-70k€ + Stock options / BSPCE – we can go higher for exceptional candidates

📍 Based in Paris (in-person) – we are open to remote in Europe for exceptional candidates

🇬🇧 We’re an international team and work in English

💫 Who we are

Jitter is a fast, simple, and collaborative motion design tool for the web. We help designers create beautiful animations for videos, social media, apps, and websites — and collaborate easily with teammates, clients, and stakeholders. Think “Figma for motion design.”

Jitter is already a leading design tool: we serve more than 100k users monthly, the community awarded us a Design tool of the Year award on Product Hunt, and our Figma plugin has more than 350k installs – making it the biggest standalone animation tool on Figma Community.

We’re a small, ambitious team from Apple, GoPro, Google, Pitch, and YC. We’re growing fast (>10% per month) and scaling to empower more designers with the animation tool they’ve been dreaming of.

<aside> ✨ Our mission. Make motion design accessible to all designers.

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<aside> 🔭 Our ambition. Become the leading platform to create animated content.

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🎯 Your mission

As the first Product Support Specialist at Jitter, your mission is to empower our users to succeed, and help us scale support as we grow. You will:

• Become a Jitter expert, mastering its features, use cases, and workflows
• Scale customer support and deliver a best-in-class experience to our growing user base
• Create documentation and video guides to help users learn Jitter and get the most out of it
• Work closely with design and engineering to help shape the product

This is a hands-on, high-impact role with real ownership and room to grow.

💥 Impact and opportunities

• You’ll be the voice of our users and turn their feedback into product improvements