Summary

👩‍💻 Be the cornerstone of our pioneering support team focused on delivering a best-in-class customer experience, helping our users create their best work with Jitter.

💰 55-70k€ + Stock options / BSPCE – we can go higher for exceptional candidates

📍 Based in Paris (in-person) – we are open to remote in Europe or relocation packages for exceptional candidates

🇬🇧 We’re an international team and work in English

💫 Who we are

Jitter is a fast, simple, and collaborative motion design tool on the web. We help creative teams create on-brand videos, social media, apps, and websites at scale — and collaborate easily with teammates, clients, and stakeholders.

Jitter serves more than 100k users monthly, the community awarded us a Design tool of the Year award on Product Hunt, and our Figma plugin has more than 500k installs.

We’re a small, ambitious team from Apple, GoPro, Google, Pitch, Slack and YC and scaling to empower more designers with the modern animation tool they’ve been dreaming of.

<aside> ✨ Our mission. Make motion design accessible to all designers.

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More about us at 👉 Work at Jitter

<aside> 🔭 Our ambition. Become the leading platform to create animated content.

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🎯 Your mission

As a pioneering Product Support Specialist, your mission is to help people. Specifically, to help Jitter users of all levels get the most out of our product and realize their creative vision. A high degree of personal care and curiosity towards our users’ needs is core to what we do, and we work with AI tools to extend the coverage of our lean team. You will:

• Become a Jitter expert, mastering its features, use cases, and workflows.
• Be a passionate advocate for customer pain points, bugs, and feature requests, working closely with design and engineering to refine and shape the product.
• Contribute to scaling our support operations to deliver a frictionless support experience for our growing user base.
• Develop and iterate help resources to help users learn about Jitter and get the most out of it.
• Provide coaching, guidance, and mentorship to future support team members.

💥 Impact and opportunities

• You’ll be the voice of our customers and turn their feedback into product improvements.
• You’ll build the foundation of our support and education systems, and be fully hands-on iterating our tooling, processes, and content.
• Your content will help thousands of users monthly learn Jitter autonomously.
• You’ll grow with the company and potentially evolve into leadership roles in support, success, product, or marketing.