Summary

👩‍💻 Be the cornerstone of our pioneer support team focused on delivering a world-class customer experience, helping our users create their best work with Jitter.

💰 55-70k€ + Stock options / BSPCE – we can go higher for exceptional candidates

📍 Based in Paris (in-person) – we are open to remote in Europe or relocation packages for exceptional candidates

🇬🇧 We’re an international team and work in English

💫 Who we are

Jitter is a fast, simple, and collaborative motion design tool for the web. We help designers create beautiful animations for videos, social media, apps, and websites — and collaborate easily with teammates, clients, and stakeholders. Think “Figma for motion design.”

Jitter is already a leading design tool: we serve more than 100k users monthly, the community awarded us a Design tool of the Year award on Product Hunt, and our Figma plugin has more than 350k installs – making it the biggest standalone animation tool on Figma Community.

We’re a small, ambitious team from Apple, GoPro, Google, Pitch, Slack and YC. We’re growing fast (>10% per month) and scaling to empower more designers with the animation tool they’ve been dreaming of.

<aside> ✨ Our mission. Make motion design accessible to all designers.

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More about us at 👉 Work at Jitter

<aside> 🔭 Our ambition. Become the leading platform to create animated content.

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🎯 Your mission

As a pioneering Senior Product Support Specialist at Jitter, your mission is to empower our users to succeed, and help us scale our support operations as we grow. You will:

• Become a Jitter expert, mastering its features, use cases, and workflows
• Be a passionate advocate for customer pain points, bugs, and feature requests, working closely with design and engineering to refine and shape the product
• Contribute to scaling support operations and processes to deliver a best-in-class experience to our growing user base
• Develop and iterate help resources to help users learn about Jitter and get the most out of it
• Provide coaching, guidance, and mentorship to future support team members

This is a hands-on, high-impact role with real ownership and room to grow.

💥 Impact and opportunities

• You’ll be the voice of our users and turn their feedback into product improvements
• You’ll build the foundation of our support and education systems, including tools, processes, and content
• Your content will help thousands of users monthly learn Jitter autonomously